Three Services, Shaped
Around Your Circumstances
Whether you want to understand your position, recover what you are owed, or arrange your full retirement legal affairs, there is a service here that fits where you are.
Back to HomeHow We Handle Every Case
Every service at Sentosa begins the same way: we read carefully. Before any advice is offered, we look at what you have — account statements, pension letters, correspondence with KWSP or a former employer — and form an accurate picture of your situation.
From there, we explain what we see, outline the options available, and confirm the scope of what we will do together. Nothing is set in motion without your agreement, and you will have a written note of that agreement before we proceed.
We move at a pace that works for you. If a case involves correspondence with a government body, we follow up until we receive a substantive response. If documentation is needed, we tell you exactly what and why. If a decision is yours to make, we lay out the considerations and give you time to make it.
Initial Document Review
We read your documents first, then speak — so our assessment is grounded in what is actually there.
Clear Explanation of Your Position
We describe what your documents show, what entitlements apply, and what the realistic options are — in plain language.
Written Confirmation of Scope
Before any further work begins, you receive a written note confirming what will be done, by whom, and at what cost.
Steady Progress, Regular Updates
We keep you informed at every meaningful stage and deliver all correspondence and outcomes in writing.
Quiet Pension Consultation
A gentle introductory session for individuals who want to understand their retirement entitlements without pressure. We review your EPF (KWSP) and pension documents, then talk things through in plain language. You leave with a written summary and a clear sense of your options. There is no expectation to continue; the session stands on its own.
- Full review of EPF and pension documents
- Plain-language explanation of entitlements
- Written summary of your position provided
- No obligation to proceed further
- Family member welcome to attend
Entitlement Recovery Assistance
Considered support for retirees whose pension or withdrawal entitlements have been underpaid or declined. Scope includes case review, preparation of supporting evidence, and respectful correspondence with the relevant authority to seek a fair outcome. We move at a steady pace and keep you informed in straightforward terms at every turn.
- Full case review and legal assessment
- Preparation of supporting evidence and documentation
- Formal correspondence with KWSP or relevant authority
- Regular written updates at each stage
- Follow-up until authority response received and explained
Typical Process
Initial case assessment and document gathering
Preparation of formal correspondence and supporting evidence
Submission to authority and follow-up as required
Written explanation of authority's response and next steps
Lifetime Retirement Care Arrangement
A comprehensive engagement for those who wish to organise their retirement legal affairs in one careful arrangement, including entitlement review, dispute handling, and survivor pension documentation for dependants. Suited to households with multiple schemes to coordinate. Includes full case oversight, regular written updates, and a final consolidated file.
- Full entitlement review across all schemes
- Dispute handling and recovery if applicable
- Survivor pension documentation for dependants
- Multi-scheme coordination across the household
- Consolidated file delivered at case close
Which Service Fits Your Situation?
Use this comparison to find the service that matches where you are now. If you are unsure, the Quiet Consultation is always the right starting point.
| Feature | Consultation RM 540 |
Recovery RM 1,150 |
Lifetime Care RM 1,880 |
|---|---|---|---|
| EPF document review | |||
| Written position summary | |||
| Recovery case handling | — | ||
| Authority correspondence | — | ||
| Multi-scheme coordination | — | — | |
| Survivor pension documentation | — | — | |
| Consolidated household file | — | — |
Not sure which applies to your situation? Send us a message and we will help you work it out.
Shared Standards of Care
Legal Compliance
All services are conducted in compliance with the Legal Profession Act 1976 and applicable Malaysian Bar Council professional standards.
Data Protection
Client information is stored and handled in line with Malaysia's Personal Data Protection Act 2010, with controlled access and clear retention protocols.
Written Agreements
All engagements beyond the initial consultation are confirmed in writing before work begins, setting out scope, fee, and expected timeline.
Named Adviser
Every client is assigned to one named adviser who carries the case. You know who to call, and they know your file.
Realistic Timelines
We give honest estimates of how long a case is likely to take, and we update you if circumstances change.
Clear Correspondence
All letters, summaries, and updates are written to be read — not filed away unread. We check that you have received and understood each one.
Fixed, Transparent Fees
All prices are set before any engagement. No hourly surprises, no additions mid-case.
Service 01
Quiet Pension Consultation
RM 540
Per session · One-off
- Document review session
- Written position summary
- No obligation to continue
Service 02
Entitlement Recovery
RM 1,150
Per case · Complete
- Full case review
- Authority correspondence
- Follow-up until resolved
Service 03
Lifetime Retirement Care
RM 1,880
Per household · Comprehensive
- All services included
- Multi-scheme coordination
- Consolidated household file
Begin with a Conversation
Most clients start with a Quiet Pension Consultation — it is the lowest-commitment way to get an accurate picture of where you stand.
Contact Sentosa